Frequently Asked Questions
Everything you need to know about shopping with Cartec UK.
How long does shipping take within the UK?
Standard delivery typically takes 2-4 business days. We also offer an Express Shipping option which guarantees delivery within 1-2 business days for orders placed before 2 PM.
What is your return policy for fashion items?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. Please use our online portal to generate your prepaid return label.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the product description for 'True to Size' indicators.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and buy-now-pay-later options via Klarna.
Are your materials sustainably sourced?
Cartec UK is committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we are working towards 100% sustainability by 2025.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 30 minutes of placement by contacting our customer support team via live chat.